Terms of Service

1. Who we are and what these terms cover#

These Terms of Service (the “Terms”) are a binding agreement between you and Sankofa Trade Technologies Ltd. (“Sankofa Trade”, “we”, “us”), a company incorporated in the Republic of Ghana with its registered office in Accra. They govern your access to and use of our websites, mobile applications, APIs and the working-capital, invoice-financing and cross-border settlement services we make available (together, the “Platform”).

By creating an account, accessing the Platform or drawing a facility, you confirm that you have read, understood and agree to be bound by these Terms and by the documents they incorporate by reference — including our Privacy Policy, Cookie Policy, AML/KYC Disclosure and the Regulatory Licensing & Disclosures statement.

2. Eligibility and account registration#

The Platform is offered to businesses and their authorised representatives, not to consumers. To register you must be at least 18 years old, act on behalf of a lawfully constituted business, and have authority to bind that business.

• You must provide accurate, current and complete information during registration and keep it up to date.
• You must complete our identity verification (KYC) and, for businesses, know-your-business (KYB) checks before any facility is made available. See the AML/KYC Disclosure.
• You are responsible for all activity under your account, including that of staff members you invite, and for safeguarding your credentials, PIN and any multi-factor authentication devices.
• You must notify us without undue delay of any suspected unauthorised access at security@sankofatrade.africa.

3. The services we provide#

Working-capital facilities

Short-term advances against verified trade activity, priced to your risk tier. Facility terms, limits and pricing are set out in the facility schedule you accept before drawdown.

Cross-border settlement

Local-currency settlement across supported corridors using the Pan-African Payment & Settlement System (PAPSS) and licensed payment partners, including mobile-money rails.

Data & scoring services

Risk assessment and creditworthiness scoring built from the trade, transaction and repayment data you and your counterparties provide or authorise us to access.

We may add, modify or withdraw features. Material changes that reduce a core service you rely on will be notified in advance where reasonably practicable.

4. Fees and pricing#

Our published pricing is transparent and specific. The following ranges apply to standard facilities; your actual rate is confirmed in your facility schedule before you draw, and no fee is charged on an approved limit you do not use.

5. Facilities, drawdown and repayment#

1. An approved limit is an offer, not an obligation to lend any specific amount; each drawdown is assessed against your then-current risk profile and available limit.
2. You authorise repayment to be collected on the due date from your linked settlement account or mobile-money wallet, in accordance with the mandate you grant at drawdown.
3. Repayments are applied first to fees and charges due, then to accrued financing fees, then to principal — unless your schedule states otherwise.
4. You may repay early at any time without penalty; financing fees are calculated only for the days the facility was outstanding.
5. Default, its consequences and any recovery process are governed by your facility schedule and the Complaints & Dispute-Resolution process. [legal review]

6. Your obligations and acceptable use#

You agree to use the Platform lawfully and only for genuine trade activity. You must not:

• Use the Platform to launder proceeds of crime, finance terrorism, evade sanctions or facilitate any offence under Ghanaian law or the law of any corridor market;
• Provide false, misleading or fraudulent information, invoices or trade documents;
• Circumvent, probe or disrupt the security, scoring or rate-limiting of the Platform, or attempt to access another user’s account or data;
• Resell, sublicense or provide the services to a third party except as expressly permitted; or
• Use automated means to access the Platform other than through APIs we provide and under the API terms.

We may suspend or restrict access where we reasonably believe these Terms have been breached, where required by law or a regulator, or to prevent suspected fraud, financial crime or a security risk.

7. Trade documents and data accuracy#

Our scoring and settlement rely on the trade documents, invoices and counterparty details you submit. You warrant that documents you upload are genuine, unaltered and relate to real underlying trade. We may verify documents with counterparties, logistics providers and public registries, and may decline or unwind a facility where verification fails.

8. Intellectual property#

The Platform, its software, models, brand and content are owned by Sankofa Trade or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform for your business during the term. You retain ownership of the business data you submit and grant us the licence described in the Privacy Policy to operate the services.

9. Third-party services#

Settlement, identity verification, mobile-money and banking functions are delivered with regulated third parties, including PAPSS participants and Bank of Ghana–licensed institutions. Your use of those functions may be additionally subject to the third party’s terms, which we will surface at the point of use.

10. Disclaimers and limitation of liability#

The Platform is provided on an “as available” basis. To the maximum extent permitted by law, we exclude implied warranties and are not liable for indirect or consequential loss, loss of profit, or loss arising from your reliance on scoring outputs, which are estimates and not guarantees. Nothing in these Terms excludes liability that cannot lawfully be excluded, including for fraud or death or personal injury caused by negligence.

11. Suspension, termination and closing your account#

You may close your account once all facilities are repaid and obligations settled. We may suspend or terminate access for material or repeated breach, on regulatory instruction, or to manage a serious financial-crime or security risk. Termination does not affect accrued rights or amounts due, or provisions intended to survive (including confidentiality, IP, liability and governing law).

12. Complaints and dispute resolution#

If something goes wrong, our Complaints & Dispute-Resolution process sets out how to raise a complaint, our response timelines and how to escalate to the Bank of Ghana or the relevant corridor regulator. We encourage you to use it before commencing formal proceedings.

13. Governing law and jurisdiction#

These Terms are governed by the laws of the Republic of Ghana. The courts of Ghana have jurisdiction, subject to any mandatory local-law rights in the corridor market where you are established. Corridor-specific governing-law and forum terms for Nigeria and Côte d’Ivoire apply where you contract in those markets. [legal review]

14. Changes to these terms#

We may update these Terms to reflect changes in law, regulation or our services. We will post the updated version with a new “Last updated” date and, for material changes, give reasonable prior notice by email or in-app. Continued use after the effective date constitutes acceptance.